It's time we raised the bar for government customer experience.
CivicReach builds conversational voice AI tools that answer the phone, route calls, and generate real-time data — so public offices can focus on the work that matters most.
Our virtual call centers are cost-effective, fast to implement, and ready to integrate with your existing tools. Say hello to the next generation of resident engagement.
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Up to 90% cheaper than traditional call centers.
Resident questions and requests addressed 24/7.
Ready to integrate with existing software.
Our technology is cloud-based - no need to download anything new.
Real-time data on call volume and service trends.
Understand your community's needs in real time.
24/7, multilingual call answering.
Calls are quickly directed to the correct department, in the language that best services your residents.
Fast implementation and testing.
We deliver a product within weeks of contract signing.
Affordable pilot programs available.
We collaborate with you to develop the platform, then scale what works.
Led and advised by government, technology, and communication experts.
Chip Kennedy
Lindsay Freeman Avagliano
Marty Walsh
fmr Secretary of Labor
Dan Parham
Neighborland, Obama Foundation, Yahoo
Megan Greeley
Greater Boston Chamber of Commerce
Lilly Tesfai
Franklin County OH Treasurer's Office
Steve Rao
Town of Morrisville
We want to help your agency answer the phone.
We're working with cities, counties, and social service agencies that want to provide better customer service.
Our ideal partners are excited about innovation and eager to solve the problem of high call volume and overwhelmed staff.
We start with fast, affordable pilots. Our team collaborates closely with yours to tailor and deploy the platform - then scale what works.
Get in touch
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